Ordering

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Thank you for visiting our web site and for your interest in our fine products.
Once you know what you would like, ordering is easy.
There is no minimum order
There are several ways that you can place your order with us:

  • Fax Orders:

Please print and fill out the PDF order form (click here to open or right click then choose 'save as' to save the file to your computer) .
Print out your order and fax it to us at 617.277.2415.

If you have any problems opening the PDF order form, please make sure you have version 5.0 or higher of Adobe Acrobat Reader (click on help and About to check version number).  If you need the latest version you may download it here (click here) .  It's free.
                                                                                         -or-
Please print and fill out the Microsoft Word (click here to open or right click then choose 'save as' to save the file to your computer)
order form and fax it to us at 617.277.2415

  • Email Orders:

Please download our PDF order form (click here) and email us at ordering@renaudio.com with all the required information.

  • Telephone Orders:

Please call us at 617.277.6663.  Our hours are Monday thru Friday 10am - 5pm  E.S.T.

  • Mail Orders (Snail Mail):

Please print and fill out the PDF order form (click here) and mail it to us at:

Renaissance Audio Group
414 Harvard Street
Brookline, MA 02446


View and print the order form with Adobe Acrobat Reader (click here)

Payment Options

  • Credit Card: 

 

We accept VISA, MasterCard, Discover and American Express
We require the following information for all credit card orders:  customer's full name, phone number, CV2 Security Code, issuing bank and billing address if it is different from shipping address

  • Check / Money Order:

 

Payment can be made by money order or certified check. Personal checks are accepted and must clear before shipment.

  • C.O.D.

 

C.O.D. orders are accepted for certified checks/money orders only.  There is an additional $7.50 C.O.D. fee added per order.
Sorry, C.O.D. is not available to Puerto Rico, Canada, and internationally.

  • Wire Transfer

 

International orders can be paid in advance by wiring funds directly to our bank account.

Shipping Information

  • We can ship your order via FedEx or U.S. Postal Service.  FedEx will not deliver to P.O. boxes.  All orders will ship out FedEx ground unless otherwise specified (Next Day Air, Second Day Air, 3 Day Saver, USPS).  Ground shipments take 1 - 7 business days within the 48 contiguous states to arrive.
  • Tracking numbers for FedEx shipments can be provided upon request.  Please let us know your email address when ordering or call/email us after shipment to obtain your tracking number.  Tracking numbers for USPS shipments are available at additional cost and must be requested when ordering.
  • Insurance up to $100.00 is provided in the shipment cost.  A nominal charge for insurance on orders of $100.00 or more will be automatically added to your order (FedEx charges 35 per each additional $100.00 declared value).  Insurance for USPS shipments is additional and must be requested upon ordering.
  • The customer is responsible for all shipping charges, from our warehouse and back, for undelivered packages returned due to the following reasons:
    • No one to accept or pick-up at a FedEx service center
    • Changed mind or the package is refused
  • Claims for shipping damages must be made within 5 days of receipt.  Claims for damage must first be reported to the delivering carrier (please save all packing and cartons for inspection).

Returns

  • Raw drivers are warranted for 90 days from date of purchase against manufacturing defects.
  • Renaissance car speakers are warranted for 1 year from date of purchase against manufacturing defects.
  • Renaissance home speakers and home theater speakers are warranted for 5 years from the date of purchase against manufacturing defects.
  • We will accept returns up to 30 days from invoice date.  All merchandise returned within 7 days of receipt will not be subject to a restocking fee if returned in new condition.  All merchandise returned after 7 days of receipt will be subject to a minimum of 25% restocking and handling charge under the following conditions:
    • Exchanges and/or returns of merchandise must have a Return Authorization Number.  Please call us at 617.277.6663 to obtain a Return Authorization Number.
    • Exchanges and/or returns of merchandise must be accompanied by a copy of your invoice as a proof of purchase and your reason for their exchange and/or return.  Please include your contact information:  daytime phone number, email address and shipping address.
    • Exchanged and/or returned item(s) must be in new condition, without evidence of mounting or soldering and in their original factory packing as it was shipped to receive your refund or replacement.  Please make sure to carefully re-pack your item(s) and ship back in a separate carton, securely wrapped and taped, ensuring that it is received in good condition.  We can not exchange/refund you for products that are received damaged.  Please make sure to insure any item(s) that are shipped back to us for exchange and/or return.  Please hold onto your receipt for proof of shipping and insurance.
    • We reserve the right to inspect the exchanged and/or the returned items before a replacement or a refund is given.

 

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Renaissance Audio Group 414 Harvard street   ~  Brookline, ma 02446 - USA ~ tel 617.277.6663 ~ fax 617.277.2415 email info@renaudio.com
Copyright 1998 -2007